Privacy Policy

Rocket Protect VPN July 1, 2024

At Rocket Protect VPN ("we," "us," or the "Company"), we prioritize protecting our users' privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information specific to the Rocket Protect VPN product suite.

Please note that this policy does not cover our website or other products. We update this policy periodically and encourage you to review it regularly. If any changes occur, we will notify you via email, in-app messaging, or notifications, provided you have opted in.

DATA WE DO NOT COLLECT

To ensure transparency, we want to clarify the types of information we do not collect:

We do not track or record any information related to your VPN activities, such as the applications, services, or websites you access while using our service.

We do not store or collect your original or server IP addresses, nor do we record DNS queries made during service use.

DATA WE COLLECT

As a provider committed to internet privacy and security, we value user privacy highly and strive for complete transparency. Trust is the foundation of our relationship with our users, and being transparent is key to building this trust. Here’s an overview of the information we collect, how it's collected, and why:

Account Data: We automatically collect the registration date (e.g., 2018/09/01) when you create an account.

Subscription Data: We automatically collect subscription status (e.g., 2018/09/01 - 2018/10/01) when a purchase is made. This information is collected solely to enhance user support.

AGGREGATED DATA

Operating System Details: We collect the operating system version (e.g., iOS 11.3.1-10,000,000) each time the Rocket Protect VPN app is launched.

App Version Information: Details like app version (e.g., Version 6.1_132_432908b) are gathered every time the app is opened.

Daily Active Users: Data on daily active users (e.g., 2018/09/01-19,000,000) is captured each time the app is used.

User Geodemographics: Information such as user location (e.g., US-100,000,000) is obtained from the App Store and Google Play Store.

This data helps us better understand our user base and informs product developments to enhance user experience and satisfaction.

VPN CONNECTION DATA

Server Location: The location of the VPN server (e.g., US-California server 1) is automatically recorded each time a VPN connection is established.

Connection Timestamp: The precise time of the VPN connection (e.g., Connected@15:30 2018/05/15) is noted.

Error Reports: Any errors encountered during the VPN connection (e.g., Error_Userdoesnotallowconfiguration) are automatically logged.

Network Type: Information about the network type (e.g., 4G) is collected by our analytics service provider.

This information is used exclusively for diagnosing issues and improving the VPN service. It is permanently deleted from our systems within 96 hours.

ADDITIONAL INFORMATION

Analytics Data: This includes app crash reports and in-app page engagement, gathered during interactions with Rocket Protect VPN.

Advertising Data: Information such as the iOS ad identifier (IDFA) and Android ad master identifier is collected.

The data we collect is essential for evaluating the app’s performance and features, and for supporting the functionality of our free VPN service. We guarantee that no information gathered from users of Rocket Protect VPN is shared with external advertisers.

For further details on our analytics service providers, please consult the privacy policy of the respective provider.

Appsflyer: https://www.appsflyer.com/ product/data-privacy/

OUR COMMITMENT TO PRIVACY PROTECTION

We are committed to safeguarding our users' privacy and have implemented several measures to ensure this:

Limited Access: Access to user data is restricted to relevant teams (e.g., support, accounting).

Data Erasure: VPN connection data is permanently deleted from our system 96 hours after collection.

Regulatory Compliance: We continuously review regulations and laws to maintain and enhance privacy protection.

If you have any questions or privacy-related concerns, please contact us at support@alwayson-defender.com. Our dedicated team will respond within 48 hours.

Cookie Policy

We use cookies on our website to improve our services, which include:

Session Cookies: These store your preferences and login information on our site.

Google Analytics: This tool helps analyze page performance and the effectiveness of our advertising. For more details, please visit the Google Analytics privacy policy.

GDPR COMPLIANCE

Under the General Data Protection Regulation (GDPR), individuals within its jurisdiction have specific rights regarding their personal data:

Data Access: Learn about the data Rocket Protect VPN collects, as outlined in this Policy.

Data Copy: You may request a copy of your data; processing may take up to 30 days.

Data Correction: You have the right to request corrections to any inaccurate or incomplete information about you.

Data Deletion: You can ask us to delete your data, although some payment information may need to be retained for tax reasons.

Processing Halt: You can request that we stop processing your personal data.

Data Portability: You can request your data in a commonly used format, which may take up to 40 days to provide.

Objection: You have the right to object to the processing of your personal data and to be informed about any profiling or automated decision-making based on your data.

CHANGES AND UPDATES TO THIS PRIVACY POLICY

We encourage you to review this page frequently to stay informed about any changes to this Policy. We will update the Policy on our Service and mark the date of the latest revision. Your continued use of our Service after an updated Policy is implemented signifies your understanding, acceptance, and agreement to the current version of this Policy. If changes significantly impact your rights or obligations, we will take appropriate steps to notify you beforehand. This may include prominently displaying the updated Policy on our Service, contacting you via the details you provided, or other suitable methods.

CONTACT US

If you have any inquiries about this Privacy Policy, please contact us at support@alwayson-defender.com.